Alixia - FY Policy

DELIVERY INFO

Delivery is FREE within the UK

Deliveries outside the UK can be arranged, but please contact us first. 

Usual delivery times is within 3-5 working days, excluding weekends. 

RETURNS INFO

If for any reason you are not completely satisfied with any of your purchases, you can request to return/exchange the item(s) within 14 days of receipt.  Returns are only accepted in the original resalable condition.  Returns will not be accepted if worn, de-shaped, de-coloured, misused, washed, or in a non-resalable condition.

 Please note:  All item(s) which are claimed to be faulty will be checked by our Returns Team, who make the decision if a refund/exchange is granted.  If a faulty item request is not genuine or falls outside of the 14 day return policy, then a refund/exchange will not be granted and the item(s) will be returned to the customer.  The customer is liable for the cost of postage and packaging on any returned items.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

Item(s) for refund/exchange that are sent to us without first contacting us through email cannot be processed and a refund/exchange will not be given. You will be required to pay postage when returning your exchange items to us.Postage costs will not be refunded.

PAYMENT INFO

Our safe and secure payment methods are PayPal. Orders are usually dispatched within 24hours.

We DO NOT accept cheques.